FREQUENTLY ASKED QUESTIONS
SHIPPING POLICY?
We offer free shipping on all orders Globally and aim to deliver within 7-14 business days. On average, shipping is much shorter than this closer to 5 - 10 business days.
WHERE DO YOU SOURCE YOUR PRODUCTS FROM?
Our products are sourced from various suppliers within the UK and internationally to bring you the best selection with quality guaranteed.
DO YOU HAVE A PHYSICAL STORE?
Currently, we only operate online to bring our products directly to your doorstep.
CAN I RETURN OR EXCHANGE MY PRODUCT?
Yes, we offer a 14-day return or exchange policy on all of our products. Please refer to our Shipping & Return policy for more information. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at performwellstore@gmail.com
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach out to us through our contact page or contract us via Instagram. Our customer support team is available from 9am to 5pm GMT, Monday to Friday.
ARE YOUR PRODUCTS AUTHENTIC AND HIGH QUALITY?
Absolutely! We take pride in offering only authentic and high-quality products to our customers. We carefully source our products from trusted suppliers to ensure the highest level of satisfaction.
WHEN WILL I RECIEVE MY ITEM?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders made before 5 PM (GMT Time) will be picked, packed and shipped the same day. Please then refer to our shipping policy.